Showing posts with label court access. Show all posts
Showing posts with label court access. Show all posts

Thursday, September 24, 2015

27 Barriers to Legal Access & 11 Possible Solutions


"The law should be a shield for the weak and powerless, not a club for the powerful."

- Gov. Roy Barnes, 2004 Equal Justice Conference

Article I, section 21 of the Constitution of the State of Florida requires that

“the courts shall be open to every person for redress of any injury, and justice shall be administered without sale, denial or delay.” 

Inherent in this mandate is the precept that our courts are neutral bodies that will interpret the law fairly, and will ensure equal treatment of all parties. 




27 Barriers to Legal Access

  1. Many pro se litigants cannot afford to hire an attorney. One of the most common barriers is the economic situation of pro se litigants. Lawyers' fees are un-affordable for people with modest income. Also there is a limited access to free or low cost legal services.
  2. Many consumers have no idea where to even begin.
  3. Many would be pro se litigants don’t realize they have a right to access the court system themselves.
  4. The law is packed with forms, statutes and jargon that the average person may not understand.
  5. Legal aid societies cannot keep up with increasing pace of low income litigants. There is a limited supply of low cost or pro bono attorneys. Low cost legal assistance can be hard to find and non-profit centers with strict guidelines and so many people needing assistance, may not be able to help.
  6. Judges don’t tend to like pro se litigants.
  7. Judges assistants are sometimes rude.
  8. Court clerks are often rude. Judges and courtroom personnel are often condescending towards pro se litigants.
  9. Opposing counsel secretaries can be obnoxious.
  10. Everybody hides the ball and passes the buck.
  11. Everybody tells pro se litigants to get an attorney.
  12. Pro se litigants lack credibility. People, like opposing counsel, clerks, or judges may think a pro se litigant doesn't know any of the rules; and so the pro se litigant may not be taken seriously.
  13. The average reading level for Floridians is between the eighth and ninth grade level. The pro se forms and their instructions may be too difficult to read and understand; as they are written above the reading level of many Florida citizens. 
  14. Unfamiliar legal jargon. Unnecessary terms are used. Legal “jargon” serves as a means to exclude from the courts any person who doesn't pay an attorney, or speak the jargon. 
  15. Many people have incomes that are too high to qualify for free legal assistance. 
  16. Unclear court procedures, confusing court forms, incomplete or misleading judicial websites. 
  17. Underhanded attorneys will not file or notify pro se litigants with the correct paperwork in the correct manner, but if a pro se litigant does not follow procedure precisely, attorneys are the first to cry foul to the Judge. 
  18. Language barriers - foreign born litigants, there is often no court interpreter available. 
  19. Procedural requirements are often harder for pro se litigants, and purposely made this way. In fact, legal papers filed by an attorney that need to be “corrected” are often times overlooked by the judiciary system simply because they were filed by counsel. 
  20. Clerks and opposing counsel withhold information from pro se litigants that is normally given to attorneys. If an attorney's office calls to ask about a hearing,for example, the clerk will provide all the answers. But if a person representing their own interests asked for the same information, the answer becomes legal advice. 
  21. Pro se litigants are considered distinctly unwelcome. It is literally an institutional bias.
  22. Unfamiliarity with legal procedures can be frustrating and embarrassing for someone seeking justice. It can cause a person to abandon their cause or wind up with a less than desired outcome.
  23. Finding the correct forms to file. Choosing the right forms and filling them out correctly is not only time consuming, but can be an overwhelming task. 
  24. Finding the proper jurisdiction and venue in which to bring their action. How to choose between small claims, county court, or circuit civil? Do I file my family law case where I live or where my ex lives? 
  25. Navigating the legal system - civil process and procedure. Pre-law students, paralegals, and attorneys all take at least one course about civil process and procedure - CivPro. Many find the information overly detailed and difficult to retain. Imagine the pro se litigants' dilemma having to decipher an entire body of information for the first time, on a deadline, when their home, their money or their children may be at stake.
  26. In many cases, clerks have been explicitly trained to never answer any questions from the pro se public. Such assistance has been perceived as violating the court’s neutrality or as unauthorized practice of law. Pro se litigants, therefore, frequently find their paperwork being refused as inappropriate or incomplete, but are given no help to correct it; no explanation of the problem or how to fix it; and no referral to someone who could help. This is called "hiding the ball".
  27. Education is a big issue for many people who want to pursue their rights. Most of the do-it yourself forms require that the person has access to a computer with internet, to find forms; to fill them out; to print them out; and to do even rudimentary legal research.

Eleven Possible Solutions 

  1. Explain court procedures clearly and patiently (several times if needed—it’s a lot to comprehend)
  2. Help customers define for themselves what they are seeking and be good listeners. Sometimes people really need an ear because they get so beaten up by the system!
  3. Clarify with them what their goals are. What are they trying to accomplish? Help them understand legal terminology or show them where they can look it up.
  4. Help them fill out court forms.
  5. Explain what types of pleadings exist and what the procedures are for their situation.
  6. Help them get fee waivers (if they qualify) from the court.
  7. Do some “hand holding” (give them a check-in call before court and a follow up call after)
  8. Know when to refer them to an attorney (the case is too legally complex, there is a lot at stake and or the Judge is not taking them seriously.
  9. The goal of any legal document preparer should be to provide professional document preparation services at a cost that is affordable. Not only should these services be given with the utmost professionalism, but also allow the customer to vent their frustrations and tell their story, This level of professionalism and interpersonal skill makes the personalized services of a legal document preparer far stronger than most realize; by not only providing the proper formatted forms they need, but often, even only temporarily, someone to listen.
  10. As a legal document preparer our mission is to help others to complete their own legal tasks.
  11. Empowering pro se litigants so they can become knowledgeable about their legal rights and be able to stand in front of a judge and state their case with confidence and conviction.

Friday, July 24, 2015

Pro Se Stories

The Florida Supreme Court Access to Justice Commission has requested that the United Way reach out to Florida residents to gather their stories about pro se litigants. The United Way has in turn reached out to FALDP to help meet the request. We need your pro se stories - successes and failures. Do you know a pro se litigant whose access to the legal system was hindered by not having an attorney? Do you know a pro se litigant who succeeded without any help from anyone? Do you know a pro se litigant who succeeded in their case with the help of a document preparer?

We need specific stories with contact information. Consumers will have control over how their contact information and name are used.

Paraphrased from the Supreme Court's request:

"How will we use the information people share with us? First, we might use the bare facts, without names, in outreach materials explaining the needs the Commission is addressing. Second, we would write stories about the cases or shoot videos. Third, we might provide the names and phone numbers to reporters who are interested in doing stories about improving access to civil justice. Of course, we would do nothing without the permission of each and every person we talk to.

But first we need to find some people willing to talk to us."

Please send your stories to staff@faldp.org - this is huge, the Supreme Court is listening.



Sunday, March 22, 2015

Legalese versus Readability

To a writer, the struggle between readability and gobbledygook is as important as the struggle between good and evil. The battle for dominance is particularly important to legal writers. Gobbledygook has long been the evil king – readability the rebel. Legal writers writing court pleadings and contracts for other lawyers and judges are content to uphold the status quo – stick with the legalese and jargon. Keep the unlawyers out. Other legal writers, who write for consumers are translators, translating the arcane and obscure words into everyday language.

I plugged the following paragraphs into Dr. G. Harry McLauglin's SMOG calculator. SMOG is an acronym for: Simple Measure of Gobbledygook. The SMOG calculator was developed in 1969 (imagine!) and back then you had to do the math yourself. It is based on the number of syllables in each word, number of words in each sentence, and number of letters in each word. Dr. McLaughlin states on his SMOG website,

“My readability formula SMOG estimates the years of education needed to understand a piece of writing. SMOG is widely used, particularly for checking health messages”.

The Federal Trade Commission requires that health messages for the public be written at no higher than a fifth grade reading level. I believe there should be a similar requirement for legal messages.


The following paragraphs are an excerpt from the instructions for the Petition for Simplified Dissolution of Marriage, Florida Supreme Court approved form 12.901(a), which was published on 1/2015:

When should this form be used?
This form should be used when a husband and wife are filing for a simplified dissolution of marriage. You and/or your spouse must have lived in Florida for at least 6 months before filing for a dissolution in Florida. You may file a simplified dissolution of marriage in Florida if all of the following are true:
You and your spouse agree that the marriage cannot be saved.
You and your spouse have no minor or dependent child(ren) together, the wife does not have any minor or dependent children born during the marriage, and the wife is not now pregnant.
You and your spouse have worked out how the two of you will divide the things that you both own (your assets) and who will pay what part of the money you both owe (your liabilities), and you are both satisfied with this division.
You are not seeking support (alimony) from your spouse, and vice versa.
You are willing to give up your right to trial and appeal.
You and your spouse are both willing to go into the clerk’s office to sign the petition (not necessarily together).
You and your spouse are both willing to go to the final hearing (at the same time).

If you do not meet the criteria above, you must file a regular petition for dissolution of marriage.

This petition should be typed or printed in black ink. Each of you must sign the petition in the presence of a deputy clerk (in the clerk’s office), although you do not have to go into the clerk’s office at the same time. You will need to provide picture identification (valid driver’s license or official identification card) for the clerk to witness your signatures.

The results were:
Readability Consensus
Based on 8 readability formulas, we have scored your text:
Grade Level: 10
Reading Level: standard / average.
Reader's Age: 14-15 yrs. old (Ninth to Tenth graders)

"One in Five Florida Adults Lacks Basic Literacy Skills:

More than 2.6 million adults in Florida— or 20 percent of those 16 and older — lack even the most basic reading skills, according to estimates released Thursday by the National Center for Education Statistics (NCES). Florida, with its large immigrant population, has the third lowest adult literacy level of all the states, behind California and New York. The state experienced a 33% increase over ten years in the percentage of people who fall in the lowest literacy skill level, with rates ranging from a low of 7 percent in St. John’s County to 52 percent in Miami-Dade."

I plugged in the first two paragraphs of this blog post into the SMOG calculator and received the following results.

Readability Consensus
Based on 8 readability formulas, we have scored your text:
Grade Level: 8
Reading Level: fairly difficult to read.
Reader's Age: 12-14 yrs. old (Seventh and Eighth graders)

 I think its ironic that I am not making any attempt to write at any grade level. I'm only trying to make the words I write as clear and concise as I can. And the State of Florida, who should be striving to make the language on the pro se form instructions easy to read, are more difficult to read than my writing.

Wednesday, March 11, 2015

Access to Civil Justice - Florida Supreme Courts

A conference call was held today (3/11); and two more are scheduled for this week. These are open to the public, and actually fascinating. I will be writing up my notes from today's conference call and including them in the FALDP Newsletter which is published mid-month every month.


A second conference call was held on 3/12 which focused on funding. I was able to listen to a short portion of it. If you were on the call, please comment as I would love to know what I missed.

The next call is tomorrow. Again, I don't know if I will be on the call, please listen if you can.

The Florida Commission on Access to Civil Justice: Access to and Delivery of Legal Services
DATE AND TIME: Friday, March 13, 2015, 3:00 p.m. Eastern time
PLACE: To hear the meeting please dial 1-888-376-5050 and enter the following participant pin: 3422772243#
GENERAL SUBJECT MATTER TO BE CONSIDERED: The agenda focuses on discussing Florida funding in relation to other states as well as other Commission's funding strategies and accomplishments to date.
A copy of the agenda may be obtained by contacting: Francisco-Javier Digon-Greer at 1-800-342-8060 ext. 5793 or email: flaccessjustice@flabar.org.
Pursuant to the provisions of the Americans with Disabilities Act, any person requiring special accommodations to participate in this workshop/meeting is asked to advise the agency at least 2 days before the workshop/meeting by contacting: Francisco-Javier Digon-Greer at 1-800-342-8060 ext. 5793 or email flaccessjustice@flabar.org. If you are hearing or speech impaired, please contact the agency using the Florida Relay Service, 1(800)955-8771 (TDD) or 1(800)955-8770 (Voice). 

Monday, February 9, 2015

Access to Civil Justice Commission - Administrative Order

The following order was signed by Florida Supreme Court Chief Justice Jorge Labarga on November 24, 2014.


WHEREAS, the American and Florida judicial systems are founded upon the fundamental principle that justice should be accessible to all persons, the advancement of which is of profound interest to the Supreme Court of Florida; and
WHEREAS, access to civil justice for lower income and disadvantaged persons is a critical challenge for the legal system, especially in difficult economic times; and
WHEREAS, the number of self-represented litigants has increased significantly over the past decade with the majority of family law matters in most states now including at least one unrepresented party, some of whom are unable to prepare court documents and effectively present their positions in court proceedings; and
WHEREAS, the population that is eligible for Legal Services Corporationfunded legal services has grown dramatically in recent years while at the same time federal funding for the Legal Services Corporation declined approximately seventeen percent from 2010 to 2012; and
WHEREAS, the Florida Interest on Trust Accounts Program also provides funds in support of legal assistance for the poor but is experiencing severely reduced revenue as a result of historic low interest rates; and
WHEREAS, the Florida state courts have diligently endeavored since the 1990’s to develop forms, instructions, and other self-help resources in order to afford fair and timely resolution of cases involving self-represented family law litigants; and
WHEREAS, other entities in the Florida justice system have likewise endeavored within their respective scope of authority to improve the availability and delivery of judicial and legal services to lower income, disadvantaged, and self-represented individuals; and
WHEREAS, despite these noteworthy and substantial efforts, Floridians continue to encounter barriers when seeking meaningful and informed access to the civil justice system; and
WHEREAS, the Supreme Court of Florida recognizes the importance of responding to the unmet legal needs of low and moderate income Floridians, the increasing complexity of civil legal services delivery, the importance of access to civil justice in the proper functioning of our democracy, and the need for leadership and effective coordination of access to civil justice efforts in Florida; and
WHEREAS, approximately thirty states and the District of Columbia have established access to justice commissions for the general purpose of collectively identifying and removing barriers to civil justice for low-income and disadvantaged persons; and
WHEREAS, many organizations throughout the state share a commitment to improving access to justice and, as the head of the judicial branch, the Supreme Court of Florida is the logical entity to create a commission to study access and serve as the umbrella organization for efforts to enhance access to civil justice in Florida.
NOW, THEREFORE, the Florida Commission on Access to Civil Justice is hereby established to study the remaining unmet civil legal needs of disadvantaged, low income, and moderate income Floridians. In conducting its work the Commission should consider Florida’s legal assistance delivery system as a whole, including but not limited to staffed legal aid programs, resources and support for self-represented litigants, limited scope representation, pro bono services, innovative technology solutions, and other models and potential innovations. The Commission should encompass the viewpoints of multiple constituencies and stakeholders and not be limited to those of any one particular institution.
During its term, the Commission shall perform the following tasks:
1. Provide a forum for discussion among the judicial branch, legislative branch, executive branch, the civil legal services and pro bono community, Bar leaders, funders, the business community, and other interested stakeholders, about issues affecting access to civil justice for disadvantaged, low income, and moderate income Floridians.
2. Identify and examine barriers that impede access to civil justice for disadvantaged, low income, and moderate income Floridians.
3. Determine how to promote coordination of legal services delivery to low income Floridians, for optimum efficiency and effectiveness.
4. Consider and evaluate components of a continuum of services for the unrepresented, taking into account consumer needs and preferences. Such components might include interactive forms; unbundled legal services; the involvement of court, law, and public libraries; and other innovations and alternatives.
5. Examine ways to leverage technology in expanding access to civil justice for disadvantaged, low income, and moderate income Floridians.
6. Identify and build partnerships among the courts, members of the private bar, providers of legal services, and other stakeholders who are engaged or interested in expanding access to civil justice for disadvantaged, low income, and moderate income Floridians.
7. Examine how available resources might be maximized and identify how additional resources might be procured in order to provide stable funding in support of services that enhance access to civil justice for disadvantaged, low income, and moderate income Floridians.
The Florida Commission on Access to Civil Justice shall submit an interim report to the Court no later than October 1, 2015, and a final report and recommendations to the Court no later than June 30, 2016. Copies of the interim and final reports should also be provided to the Governor of Florida, the President of the Florida Senate, and the Speaker of the Florida House of Representatives. In its final report, the Commission should include recommendations on the need for the establishment of a permanent access to justice commission in Florida.
Members have been selected based upon their experience within the Florida justice system and their anticipated commitment. These individuals offer a diversity of perspectives and expertise that will enable the Commission to meet its overall mission and specific objectives. The following persons are hereby appointed to the Commission for terms that expire on June 30, 2016:

The Honorable Jorge Labarga, Chair
Chief Justice, Supreme Court of Florida

Wednesday, January 14, 2015

From the Florida Supreme Court - Strategic Planning Survey

The Florida Supreme Court is seeking comments from non-attorneys involved in law suits. The survey will be available through January 30, 2015. The following information is posted on the Florida Supreme Court's website.


Take the Survey


Strategic Planning Surveys

The Florida Supreme Court would like to hear from you about the Florida Court System. We are updating the strategic plan for the state courts system and need you to tell us how we are doing, what you think works well, and what may need to be improved. Your opinions are important to us, and they will affect the plans and choices that we make.
Please take a few minutes to leave your comments and help us make our state courts system more effective at providing justice for all.

NON-ATTORNEY COURT USER SURVEY:
Party to a Lawsuit or Legal Action / Defendant / Victim / Witness
If you have been involved in a case or court action recently either as a party to a lawsuit or legal action, a victim, a witness, or a defendant, please click on the image below to take the survey for non-attorney court users.

The Florida Court System is Seeking Comments

The Florida Supreme Court’s Long Range Strategic Planning Workgroup would like to hear from you about the Florida Court System. We are updating the strategic plan for the state courts system and need you to tell us how we are doing, what you think works well, and what may need to be improved. Your opinions are important to us, and they will affect the plans and choices that we make. Please take a few minutes to submit your comments and help us make our state courts system more effective at providing justice for all. 

All responses are completely anonymous; they will be compiled together and analyzed as a group. No one’s answers will be singled out or reported in any way that would allow identification of participants. Survey responses are public record, which must be disclosed upon request, but again, without disclosing any identifying information.

Take the Survey

Monday, October 6, 2014

FALDP Announces New Ambassador Program

One outcome of The Florida Association of Legal Document Preparers's recent conference is the launch of a new community outreach program. FALDP - Empowering the People.

The FALDP Ambassador Program is a local community outreach program in which FALDP members reach out to consumers and educate the public about our association. By reaching out into communities we hope to raise awareness about our industry in general and make our individual document preparation services available; along with the other services our members offer.


We, the members of the Florida Association of Legal Document Preparers, deeply believe that it is the right of all American consumers to have access to the legal system, regardless of income or education. It is our mission to deliver well researched legal information to consumers.

The FALDP mission embodies our quest and our goals. We offer legal information; and document preparation assistance. We hope that by educating consumers about their legal rights -- we will have done our part to give others hope.

The FALDP mission is a journey. We have only begun, there is much to do. We hope that the confidence gained through education and knowledge will empower consumers, so they may have a fighting chance to enforce or pursue their rights in a court of law.

***

If you are involved in a group or community program whose members are in need of legal information or document preparation assistance we may be able to help. As nonlawyers we are prohibited from offering legal advice or representation. Individual FALDP Ambassadors use and expand their personal and business contacts to extend our association's reach while promoting their document preparation services.

The groups that the FALDP Ambassadors are set to contact include: women's groups, men's groups, Chambers of Commerce, Legal Aid Societies, divorce groups, singles groups, clerks of court, correctional facilities, business networking groups, domestic abuse centers, and many more.


If you are a document preparer who is interested in joining our association and becoming an FALDP Ambassador, we are always accepting membership applications. We are hosting a members only webinar this coming Saturday 10/11/2014. Annual membership is only $75. Membership benefits far outweigh the price. Come grow with us!


Saturday, July 5, 2014

FALDP Webinar - E-filing for Pro Se Litigants

The public is invited to our FALDP Webinar scheduled for July 12, 2014 at 11:00 EST. 
Register Here:


Saturday, July 12, 2014
11:00 AM - 12:00 PM Eastern Time

As of June 21, 2014, pro se litigants are able to e-file their court documents. Attorneys have been able to e-file for some time, and we hope this change will increase pro se litigant's access to the court system. Join us for this important webinar. If you have already e-filed documents please attend to share your experience. We plan to show the 25 minute tutorial and then have open discussion. We wonder, what about local rules? What about missing forms? What about local forms? Bring your questions. We don't have all the answers, but we'll help if we can. Some document preparers are already assisting their customers in e-filing. 

Please contact me with any questions about the webinar.


Ruth Tick and the FALDP Team
800-515-0496

FALDP - Empowering the People

Friday, June 27, 2014

E-Filing for Florida pro se litigants - Be Careful What you Wish For.

As of June 21, 2014, Florida pro se litigants can e-file their court documents in all counties and circuits throughout the state. E-filing has been in place for attorneys for some time, and this move may level the playing field for pro se litigants. Or it may prove to be yet a new barrier to court access. Only time will tell.

In the past, pro se litigants have struggled to meet the requirements of court filings. A few circuits have active pro se help desks that benefit consumers by making sure that their documents are complete and correct. However, in many other circuits pro se litigants' access to the legal system is effectively obstructed by clerks of court who reject pro se litigants documents for errors or missing forms. It remains to be seen how this will play out with e-filing.

Even worse, in the past, pro se filings sometimes languish in legal limbo due to a deficiency. Frequently, pro se litigants experience immense frustration when dealing with the court system. Consumers are often met with a non-answer from a court clerk - "We are prohibited from giving legal advice". Fair enough, however, when the clerks select forms for pro se litigants by refusing to accept their documents for lack of a form, is that not also legal advice according to the Florida Bar UPL rules?

I don't mean to sound negative, and am trying to keep an open mind. Any step forward in court access for consumers is a good thing. I only hope that the automated e-filing system doesn't create additional barriers. To learn more about e-filing for pro se litigants go to www.myflcourtaccess.com.


If you have already used the pro se e-filing system, please comment.