This article is not about dinosaurs or
weather. It is about what happens when a creature fails to adapt to a
changing environment. Attorneys can rail all they want about the
changes in the way people access the legal system, but it will
ultimately be their own downfall. Try as they might, attorneys are
not going to be able to turn back time. They aren't going to be able
to reset the clock to the days when the first and only choice
consumers had for anything legal was to immediately go out and retain
counsel.
The internet opened up to wide public
use in 1995. Since then, the internet has become a way of life for
many Americans. A center for their social network, a place to find
work, an easy way to shop, and most of all a place to find
information. Including legal information. Now that consumers can
readily find legal information, they can then make an informed
decision regarding many of their own personal and legal matters.
Sometimes they'll seek an attorney, sometimes they won't. Sometimes
they'll hire a legal document preparer, sometimes they won't.
I found the following on the Florida
Bar's site. It is part of a Consumer Pamphlet titled:
There
will probably come a time in your life when you will need or want to
seek legal advice or services. One of the first questions you may ask
yourself is whether you need a lawyer, or whether a nonlawyer could
assist you instead. This consumer pamphlet is intended to help you
make an informed choice.
I
recently saw an advertisement in the paper from someone who called
himself a paralegal, which said he could help me with my legal
problem for a lot less than a lawyer. Can this person really help?
Florida
Bar says:
No,
a nonlawyer cannot help you with your legal problem.
Legally,
only a licensed member of The Florida Bar can help you with your
legal problem and give you legal advice. A lawyer’s job is to make
the law work for everyone. Consumers often use the services of
lawyers to help them draw up wills, handle real estate transactions,
and other important legal needs. If a nonlawyer attempts to help you
with your legal problem, that person may be prosecuted for the
unlicensed practice of law (UPL) and your case may be affected.
I
say:
It depends on what your legal problem is. Granted a nonlawyer document preparer may not give legal advice. But needing legal advice may not be the problem. Maybe a consumer only needs documents properly prepared. Maybe a consumer only needs information about procedure. Remember, there is no specific law school course that focuses on document preparation. Attorneys generally rely on paralegals or software for document preparation, and may not be personally familiar with preparing documents.
But
this person is a paralegal. Doesn’t that mean they have training or
that they work with a lawyer?
No.
In fact, so many people were being misled about the titles
“paralegal” and “legal assistant” that the Supreme Court of
Florida passed a rule saying that it is not proper for a nonlawyer to
use those titles if they are providing services directly to the
public. Paralegals working in a law office often do have training and
are often certified. They also have a code of ethics that they must
follow, and work under a lawyer’s supervision, not on their own.
Nonlawyers who do not work for a lawyer may not have any training and
should not be using the title “paralegal”.
I
say:
If a document preparer, who offers services directly to consumers, is refers to himself as a "paralegal" or "legal assistant" - I'd stay away. One of the very few clear cut rules regarding the unauthorized practice of law is that document preparers may not call themselves "paralegals" or "legal assistants". A "paralegal", and a "legal assistant", by definition, is supervised by an attorney; and document preparers are not. If a document preparer is unaware of that one very basic rule, it is likely that the document preparer is also unaware of other important information; AND is not a member of the Florida Association of Legal Document Preparers (FALDP). Members of FALDP must meet set standards to join; adhere to a code of ethics; and have an opportunity to become FALDP Certified. Document preparers may or may not have formal training. The use of the title "paralegal", in this context, has more to do with attorney supervision than training. Document preparers often have extensive training; many were formerly paralegals; some are retired attorneys or attorneys from other countries or jurisdictions.
What
can this nonlawyer do for me?
The
only thing the nonlawyer can legally do for you is to sell you a
pre-printed form and type in the information that you provide to
them. A nonlawyer cannot tell you what information you should put on
the form, or even what type of form to use, and cannot help you fill
it out. Basically, the nonlawyer can act as a secretary or typist.
I
say:
The
Florida Bar answer is partly correct. However, in addition to selling
pre-printed forms and typing information, nonlawyers can assist
consumers by locating a specific form for the consumer. It is a
common request. Consumers contact document preparers and say they
cannot find a specific form and ask for assistance in locating it.
Consumers also often struggle understanding the instructions that
accompany the Florida Supreme Court approved forms. The form
instructions frequently delineate which forms must be filed
simultaneously; and a document preparer can point out these
instructions to the consumer. Document preparers can also answer
procedural questions - such as:
what
happens next in my case?
what
happens after the other party answers the complaint?
how
long does the other party have to answer my petition?
how
do I efile? can a pro se litigant efile?
How
do I know if the form provided by a nonlawyer is right?
The
Florida Bar says:
You
do not. You cannot rely on the nonlawyer to do it right. You are
really representing yourself.
Again,
nonlawyers can only supply forms and type in the information you
provide.
I
say:
Consumers
who use document preparers are self-represented. And document
preparers may not choose which forms a consumer is to use. Form
selection is up to the consumer; and the forms are completed
according to information provided by the consumer ... so any error is
ultimately the responsibility of the consumer. Consumers who use
document preparers are encouraged to educate themselves about their
issue, and learn the applicable procedural rules. Through this self
education consumers can become empowered in pursuing their own best
outcome.
However,
consumers can rely on document preparers to complete the required
forms correctly. If a document preparer makes errors in completing
documents, the consumer's recourse is the same as with any service
provider: request corrections/ revisions; demand return of monies
paid; or sue.
The
ad says that nonlawyers provide the same services as a lawyer. Is
that true?
No,
that is not true. A lawyer can give you legal advice and go to court
with you. A nonlawyer cannot give legal advice and cannot go to
court. There are other important differences between a lawyer and a
nonlawyer:
I
say:
No,
that is not true. Any document preparer who claims to offer the same
services as a lawyer is an unauthorized practice of law investigation
waiting to happen. And an FALDP member who claimed to provide the
same services as a lawyer would be immediately reprimanded, and
potentially face termination of membership.
The Florida Bar
says:
• Lawyers
are required to have a college degree and a law degree. There are no
legal education requirements for nonlawyers.
I
say:
Prospective
FALDP members must submit a written application -- not all applicants
are invited to join. Prospective members must agree to a background
check; meet set standards posted on the FALDP website; and agree to
abide by the FALDP Pledge.
The
Florida Bar says:
• Lawyers
are required to pass a stringent admittance examination to determine
their competency, as well as a thorough character and fitness
investigation, before being admitted to practice law. There are no
such requirements for nonlawyers.
I
say:
Certain
specific red flags generally prevent an applicant from joining FALDP.
Some of these specific red flags are: an applicant who is a disbarred
attorney; applicants who have committed financial crimes; and
applicants who have engaged in the unauthorized practice of law.
The Florida Bar
says:
• Lawyers
are required to maintain current legal education and take ethics
courses periodically. There is no continuing education requirement
for nonlawyers.
I
say:
FALDP
Certification requires at least 10 Continuing Education Units per
year. FALDP Certification is voluntary within the association, and
not all members choose to pursue certification. FALDP regularly hosts
webinars which are open to all members at no charge. Topics include
information business ethics, best practices, and UPL, among others.
The Florida Bar
says:
• Lawyers
are subject to comprehensive and tough ethical rules. There are no
written ethical standards for nonlawyers.
I
say:
All
FALDP members are required to adhere to the FALDP Pledge. Failure to
abide by those rules can be reason for termination of membership.
The Florida Bar
says:
• Lawyers
who are accused of misbehavior are investigated by The Florida Bar,
which can lead to losing their license to practice law. Nonlawyers
are not professionally accountable to any authority, although they
can be investigated and prosecuted for engaging in the unlicensed
practice of law.
I
say:
FALDP
members who are accused of misbehavior are investigated by FALDP
which can lead to termination of their membership. Consumers who
report to FALDP that they have been poorly treated, or have paid for
services and received no documents - even when the document preparer
is not a member of FALDP - are assisted. Sometimes FALDP will
complete a consumer's documents at no cost or low cost when a
non-member document preparer has failed to live up to his
obligations.
The Florida Bar
says:
• Lawyers
are required to maintain client confidences. Nonlawyers have no such
requirement, and could tell your secrets to anyone, even the other
side.
I
say:
FALDP
member document preparers are required to maintain their customer's
privacy according the FALDP Pledge:
To respect my
customers’ privacy.
To
keep in strict confidence my customers’ affairs, and not share
information about a customer without that customer’s permission
unless court ordered.
The
Florida Bar says:
• Lawyers
as a profession maintain a Clients’ Security Fund, which is
intended to reimburse clients for some of their losses if a lawyer
misappropriates trust funds. There is no such program for nonlawyers.
A nonlawyer cannot be forced to give you your money back if a
nonlawyer steals it from you or does not provide the services that
were promised.
I
say:
Document
preparers do not typically handle trust funds. If a nonlawyer steals
from a consumer or does not provide documents as requested, consumers
can sue the document preparer or report the document preparer to law
enforcement. Just as with any service provider, there are resources
in place to protect consumers.
I
still think I’m going to give the nonlawyer a try. My case is
simple and I think I can handle it myself.
The
Florida Bar says:
Every
person has the right to represent himself/herself. But remember,
cases that appear simple at first may turn out to be more complicated
than you first thought. Finding a lawyer isn’t as hard as you think
and you might be able to have your questions answered or get good
legal advice during an initial consultation. If you do not have a
lawyer, many local bar groups in Florida sponsor lawyer referral
services, listed under “attorney” or “attorney referral
services” in the yellow pages of the telephone book. These services
can set up an initial appointment for you with a lawyer for a nominal
fee (usually less than $50). If there is no lawyer referral service
in your city, The Florida Bar’s statewide service can locate a
lawyer for you. You can call this service toll-free at (800)
342-8011. The statewide service, which operates only in cities where
there is no local program, will refer you to an attorney for an
initial half-hour consultation for a nominal fee. The Florida Bar’s
consumer pamphlet “How To Find A Lawyer In Florida” may also
help.
I
say:
Document
preparers routinely urge consumers to seek legal advice or
representation when and if the case becomes more complicated than the
consumer first thought. Many consumers consult with an attorney
before using a document preparer; and have already received legal
advice before hiring a document preparer. Some consumers find
attorney prices unaffordable after the initial consultation; and seek
assistance for a legal document preparer instead of an attorney. It
is also common for a consumer to seek the services of a document
preparer after an attorney withdrew from his case. FALDP maintains a
Member Directory with information about FALDP Members throughout the
state. Consumers can call 800-515-0496 to be matched with a legal
document preparer who may be able to assist them.
In the long run, it is attorney's best
interest to adapt with the times, and recognize that legal document
preparers provide a vital consumer service, and have a niche in the
marketplace. Attorneys railing against document preparers and trying
to put document preparers out of business through intimidation and
half-truths is a losing proposition. Just ask the dinosaur.