Hiring an attorney could be a possibility. But, for many consumers, the costs are so high, that hiring an attorney cannot even be considered. Pro bono legal help is nearly non-existent. Legal aid resources are spread so thin that many who qualify are turned away. Like it or not, many consumers have no other choice, but to go pro se.
Information about divorce and family law is readily available online through the wonders of the internet. But – there is so much information now, the next problem is that consumers must sort through the zillions of web pages that come up. Information overload in the information age.
The Florida Supreme Court and the Florida Bar graciously create and publish cookie cutter forms for family law matters. Sadly, (or not so sadly for legal document preparers), the cookie cutter forms and their accompanying instructions are confusing for many pro se litigants. They are written so that a reading level above high school level is needed to comprehend them. The difficulty of understanding the forms and instructions; the unfamiliar subject matter; the stress of divorce; and the importance of the matters at hand create multiple hurdles for the average pro se. The more mentally agile and motivated consumers become adept at leaping through the flaming legal hoops to reach their personal family legal goals – divorce, child custody, family adoption, property settlement, child support, and so on.
Enter the Florida legal document preparer. The Florida Bar would prefer we call ourselves – non lawyers. I rather like the term – Unlawyer – but it hasn't quite caught on yet. Legal self help, pure legal DIY, and the use of legal document preparers is often referred to “in the literature” as “good enough” legal services. I would like to change that term. I think the “good enough” term is damning with faint praise, a backhanded compliment. I prefer the term – perfectly acceptable legal services. As in – documents prepared by legal document preparers are perfectly acceptable. Or this standard form is perfectly acceptable. Now doesn't that sound better than “good enough”? Wouldn't a consumer be happier to purchase perfectly acceptable legal services than good enough legal services?
According to a recent article by Michael DeBord on Southern California Public Radio, www.scpr.org - “LegalZoom IPO: Be afraid, lawyers! Be very afraid!”
“The legal professional is being totally re-arranged by the economic downturn. Law firms have imploded. Law school grads — who used to be able to bank on fat salaries in exchange for 100-hour work weeks at big firms, if they attended top programs ... — are struggling to find jobs. Law is no longer the often-boring but generally reliably lucrative escape hatch it once was for decades of career-confused liberal arts majors.”
LegalZoom announced that it will be going public soon. According to reports, in 2011 490,000 orders were placed through their website; over two million customers have been served over the past decade; and their revenue in 2011 was $156 million. In addition to their legal document services LegalZoom now offers attorney legal services by subscription.
The benefit for consumers and for legal document preparers everywhere is that LegalZoom's high media profile brings credibility and legitimacy to the legal document preparation industry. They are successfully paving the way for other online document preparation providers to market their services more aggressively. And there is plenty of room for plenty of players, niche businesses, and support companies.
With legal fees averaging $200. per hour, consumers increasingly welcome legal document preparers services as – perfectly acceptable. Much better than good enough.